Any change, even a change for the better, is always accompanied by drawbacks and discomforts. ~Arnold Bennett
Change is hard. We all know that. Changing anything in an organization can seem like a daunting task; changing the culture of an organization can seem like an impossibility. Fear not. Others have done it and so can you. This week #TChat guest, Tim Kuppler, co-founder of The Culture Advantage and CultureUniversity.com, shared his experience on the subject.
Changing an organization’s culture is one of the most difficult leadership challenges according to Steve Denning, author of The Leader’s Guide to Radical Management: Reinventing the Workplace. Why is it so hard? Because an organization’s culture is made up of an interlocking set of goals, roles, processes, values, communications practices, attitudes and assumptions. Changing the culture requires a combination of organization tools for changing minds.
A successful shift in organizational culture begins with leadership tools, including a vision or story of the future. It includes cementing the change in place with management tools, such as role definitions, measurement and control systems, and it requires the pure power tools of coercion and punishments as a last resort, when all else fails.
Consultant Brad Power advises, “If You’re Going to Change Your Culture, Do It Quickly.” Power describes the way Trane, an $8 billion subsidiary of Ingersoll Rand, changed their culture quickly by using a combination of a culture survey and an employee engagement survey. The results of their assessment are used to help determine if they have created their desired culture which includes three essential elements:
- Vision: where the organization wants to go together
- Mission: what they do together
- Guiding behavioral principles: how they expect all associates to behave
By Implementing these changes, Trane North America grew year-over-year operating income by over 20 percent, without any new products or services and very limited market growth.
How does one lead change? Harvard Business School professor Rosabeth Moss Kanter cites the following six success factors that are the keys to positive change.
- Show up
- Speak up
- Look up
- Team up
- Never give up
- Lift others up
This post first appeared on TalentCulture
According to a recent Gallup study, worldwide, only 13% of employees are engaged at work. In a 142-country study on the State of the Global Workplace, about one in eight workers — roughly 180 million employees in the countries studied — are psychologically committed to their jobs and likely to be making positive contributions to their organizations.
Companies that understand the value of employee engagement know that motivating high performance and aligning talent with business strategy requires getting to the heart of what matters to employees. Employee engagement is largely about social connections happening in organizations and aligning work experiences with employees’ cultural needs.
How do the best places to work succeed at employee engagement?
- They understand what employees are thinking.
- They create an intentional culture.
- They demonstrate appreciation for contributions big and small.
- They commit to open, honest communication.
- They support career path development.
- They engage in social interactions outside work.
- They know how to communicate the organization’s stories.
Can you tell from a resume if an applicant has the skills needed to succeed in a job? How do you know if someone is really the right fit for your company?
If you’re unsure, perhaps pre-employment tests should be part of your evaluation process. Knowledge is power — and assessments can be a powerful addition to any hiring toolkit.
What do we mean by employee engagement?
Employee engagement is the emotional commitment the employee has to the organization and its goals. This emotional commitment means engaged employees actually care about their work and their company. They don’t work just for a paycheck, or just for the next promotion, but work on behalf of the organization’s goals. When employees care—when they are engaged—they use discretionary effort.
Engaged Employees lead to…
- higher service, quality, and productivity, which leads to…
- higher customer satisfaction, which leads to…
- increased sales (repeat business and referrals), which leads to…
- higher levels of profit, which leads to…
- higher shareholder returns (i.e., stock price)
Many organizations have created employee engagement strategies that include gamification. Why Gamification? When done correctly, gamification can inspire, motivate and help team members collaborate more effectively and more organically overtime.
Salesforce’s JP Rangaswami – Engage Employees and Drive Innovation with Gamification
Loyalty 3.0: Big Data and Gamification (GSummit SF 2013)
Read my new post about Hiring Tech Talent on the TalentCulture blog.
This week #TChat tackles “intrapreneurship” with Bob Burg as our resident expert.
According to David Armano, executive VP, Global Innovation & Integration at Edelman, an intrapreneur is someone who has an entrepreneurial streak in his or her DNA, but chooses to align his or her talents with a large organization in place of creating his or her own. Smart organizations will seek out individuals who like to invent, innovate and want to be on the front lines of change. These individuals can work independently but even more important can work seamlessly as part of an integrated team structure and also effectively embrace and embody the culture of the intrapreneur’s host organization. Intrapreneurs are most successful when management/leadership empowers and supports them and in turn the intrapreneurs represent the best interests of their organizations while earning the respect of corporate peers.
Intrapreneurs, are becoming increasingly important in a global society that continues to evolve and advance with technology faster than ever. More firms are implementing intrepreneurial projects within departments to test and launch new products, services and systems. Intrapreneurs are in charge of a project within a firm where they are given autonomy to work on a project with freedom and resources, taking ownership of the success and failure of an endeavor. Implementing the changes you propose as an intrepreneur is a sales process. This role is challenging in that you have to have enough support from senior management to buy into your ideas and concepts.