When people think about businesses that require IT support, they often think about businesses in the technology field. However, technology affects every aspect of every business to where IT is a must if any business is going to survive. The COVID-19 pandemic and the increase of remote workers have added a new twist to the IT needs of businesses.
The remote work environment has yielded many benefits for businesses and workers alike. Workers enjoy being able to start working without a long commute. Employers appreciate the cost reduction of having a remote workforce.
However, a remote workforce drastically increases the attack surface for an organization’s cybersecurity needs. When everyone works inside an office, they are under the umbrella of their organization’s cybersecurity system.
However, when individuals work from home, there are several cybersecurity vulnerabilities that may be present. These include the devices the employees are using to do the job, their network, and the access that other people may have to their devices.
Besides the cybersecurity concerns, there are the technical concerns of keeping a computer running, keeping networks connected, and helping employees, customers, and vendors connect to the applications that they need so that an organization can do what it was designed to do.
Add to that the increasing reliance on software by so many companies and it becomes clear to see why having the right IT support for a business is a must. A network crash, a faulty server, ransomware, and many other issues can hinder the work of nearly every remote employee. Something as simple as an Internet outage can hinder VoIP calls and truncate a virtual presentation with a client.
Managed IT services allow growing companies with a remote workforce to protect their personal data, protect their employees, reduce costs, and streamline issues related to IT. This is because managed IT services focus on proactively monitoring and covering IT issues with the goal of allowing their clients to focus on running and growing their businesses.
Managed IT services pricing may vary. It depends on the services that are needed and the number of employees an organization has. Some things that affect the cost of IT services include resolution times, engagement, the components covered, who is receiving support, and whether the support is on-site or remote. Much of this information is detailed in the service level agreement (SLA) between the IT firm and the customer.
Determining the rates for managed IT services is not a straightforward thing. This is because each business is unique, so their IT needs will vary. Even businesses that work in the same industry may require drastically different IT support.
Regardless of the cost of managed IT, most organizations see some cost savings by outsourcing at least some of their IT. They see reduced frustration, improved customer relations, and happier employees.
Remote IT support has some limitations because it does not offer the face-to-face interaction that some individuals crave. Having face-to-face interaction with IT professionals goes a long way in building a rapport and a sense of comradery with the individuals who are called upon to answer IT challenges that can be frustrating.
However, the benefits far outweigh any downsides. The primary benefit of remote IT support is that your organization gets immediate access to solutions. It is not necessary to wait for a technician to arrive on site. The fact that the technician can access your organization’s devices or networks from wherever they are means that even if you have a dispersed remote workforce, IT issues are solved quickly.
Remote IT support means cost reduction. In part, this cost reduction comes because technicians are not traveling from their office to another office to offer support. These savings can be passed on to customers, which leads to improved brand loyalty, increased sales, and the ability to grow your business.
Managed IT support is not just for large enterprises. It can help small businesses attack minor IT issues before they become overwhelming. Businesses with an eye on the future should learn as much about managed IT support as possible.