Improving Patient Relationships with Electronic Records (#EHR)

patient_recordFor many people the world of medical information handling is a mystery. Because of the sensitive nature of medical records, along with a myriad of laws governing access to files, it can even be tough to get a copy of your very own medical records.

Thankfully, technology has allowed medical services providers with easy, efficient ways to solve these problems through the use of electronic health records.

In fact, not only has EHR technology made it easier to legally and safely access medical information, it has also improved healthcare relationships.

How Are Healthcare Relationships Improved?

When patients are able to have access to certain portions of their medical records online, it can foster a more personal experience with the patient’s healthcare provider.

This can go on to build patient loyalty, meaning they will continue to see the same provider for all of their needs.

In turn, physicians can offer more consistent treatment over the course of a condition.

As pointed out in the article, “Engaging Patients with Access to Their Personal Health Record,” it’s also pointed out that EHR technology can help patients to track their visits, prescriptions, and conditions.

This ability can help patients to take better care of themselves, review instructions and notes from physicians, and know when to schedule appointments or seek healthcare services.

Check Your EHR System Often

Most physicians’ offices choose to utilize a third-party provider for their EHR, and while this provides a number of benefits, such as there being no need to maintain software updates, it can come with disadvantages.

A poorly designed and managed EHR system can ultimately cost more over time in lost patients when information is not available or is displayed incorrectly.

As a health professional, you know how important accuracy is to patient wellbeing, and even a small EHR glitch could potentially lead to serious health problems.

This means that you will need to not only vet your EHR provider very carefully, but you’ll also need to routinely check important parts of the system to ensure that they are working properly and providing correct, updated information.

Finally, let patients know about your EHR offerings and encourage them to use your system.

Many electronic health records can be accessed via the Internet using secure login information, so patients are able to view data at home, work, or on the go. Consider handing out flyers to patients, putting up signs in your office, and sending out reminder emails advertising your EHR services.

Remember, if no one knows about these options, they won’t use them, and if they don’t use them, you’re wasting time and money.

About the Author: Andrew Rusnak is an author who writes on topics that include medical technology and business development.