Whether you have customers who shop online, from a catalog, or over the phone with a sales representative, getting your product to them on time and in one piece is half the battle of satisfying them. Things go wrong so often in the shipping process that it can sometimes become a total joke. Here are four ways you can make the shipping process easier and a better overall experience for your clients.
Get Your Inventory in Order
Half of the battle to getting your products shipped out to your clients on time is getting it out of your warehouse and onto the truck. A huge part in this is being able to locate your products quickly. Having an organized inventory system that all of your employees understand will make the process go even quicker. Train all employees on the right way to get the product out the door and make sure that every employee knows their role in the shipping process to keep the work going smoothly.
Preplan Transportation Routes
Whether you have clients who live in your same country or a different continent entirely, it’s vital to have preplanned routes, especially if your company does all of the shipping and driving on the internal end. Your truckers or drivers should already have preplanned maps and routes to take the guess work out of deciding where to go, in what order, and how long it will take to get there. You may want to work with a material handling supplier, like Certified Handling Systems, to make sure that all of your trucks, equipment, and routes will work as they should.
Offer Quicker Shipping Options
One of the best ways to make your customers happy is to offer them what they want even faster. Expedited shipping is a great way to guarantee customer satisfaction. The one stipulation with quicker shipping is that it does cost more for you and for the client. As part of this, you need to guarantee that the product will arrive on time to make the cost worth it to your customer.
Provide Ample Updates
Once their order has left your warehouse and is on its way, your customer will be eager to know when they can expect the product to arrive. It is not only courteous but expected in these days to give your client regular updates about their orders whereabouts. With this, always be sure to update them if the shipment has been delayed for any reason, whether it was within your control or not.
Shipping to your clients doesn’t have to be a pain point for your business. By following these tips you can make it a better experience for both you and the customer.
Anica is a professional content and copywriter who graduated from the University of San Francisco. She loves dogs, the ocean, and anything outdoor-related. You can connect with Anica on Twitter @AnicaOaks.