In the wake of a global catastrophe or unprecedented world event, many business owners come to the sad realization that they aren’t as prepared for the unexpected as they might like to be. This is especially true when it comes to managing a supply chain that suddenly sees a huge spike in demand. As prepared as you thought you were for the unexpected, you quickly realize that you’re not ready to handle this shockingly high influx in demand. Thankfully, there are steps you can take to whip your supply chain into shape and meet your delivery deadlines, even in the event of unexpectedly high demand. Here are four ways your busy delivery fleet can keep up with urgent demand.
Rent Extra Trucks
If your organization owns its own fleet of delivery trucks and cannot keep up with the current demands of your customers, it might be time to consider investing in equipment rental services. Rental trucks will help to get you through periods of unusually high demand, without forcing you to outright purchase new trucks that you might not in fact need a few months down the line.
Invest in Contract Workers
If you find yourself in need of extra trucks, chances are that you’ll find yourself in need of extra workers to drive those trucks. However, your organization might not be able to afford to hire extra people at this time. Contract and temp workers are a great choice for companies that are in temporary need of more drivers than usual.
Reevaluate Your Supply Chain Planning
If your company cannot handle an unusually high spike in demand, there might be issues with your supply chain planning. A good supply chain strategy makes allowances and includes plans for what would happen in the event of a sudden demand spike. It might be time to work with a consultant or a supply chain professional who can pinpoint flaws in your supply chain and help you to strategize a better plan.
Practice Good Customer Service
In the event of an unexpected surge in demand, products might arrive late to their intended destinations. If this happens, good customer service is essential. Train your front-facing staff to be polite and apologetic to customers who are going to be receiving their orders after their estimated delivery date. Offer coupons and promotions for future orders to encourage these customers to forgive you and remain loyal to your company.
If you follow these tips, your company’s supply chain will be able to withstand any sudden spike in demand, no matter how unexpected or extreme it may be.
Kara Masterson is a freelance writer from West Jordan, Utah. She graduated from the University of Utah and enjoys writing and spending time with her dog, Max.