Customer Service Archives

Why Is Customer Service Important for Business?

nancyrubinFebruary 19, 2022February 19, 2022

Businesses globally are continuously doing their level best to enhance customer service. Indeed, customers are the most important stakeholders in any given concern, and handling them appropriately has become a...

content customer service Identity

How Major Companies Use Entity Extraction to Their Advantage

nancyrubinFebruary 1, 2022February 1, 2022

Entity extraction is the process of identifying and categorizing mentions of an entity in a text. It is also referred to as entity chinking, entity identification, or named entity recognition...

customer service software

4 Reasons Why a Business Might Use Software for Staff Rostering

nancyrubinFebruary 1, 2022February 1, 2022

A business will look to automate its processes, when it comes to staff management. This is because it can become complex keeping an eye on staff who are deployed to...

customer service Online Business small business

Subtle Ways That Will Elevate Your Small Business

nancyrubinJanuary 26, 2022January 26, 2022

Small businesses are the backbone of the modern economy. According to the U.S. Small Business Administration, there are 32 million small businesses in America alone, which is 99% of all...

Customer Engagement customer service Customer-Centered

Different Ways to Gain and Retain Customers

nancyrubinJanuary 13, 2022January 13, 2022

Which should you spend most of your time on: gaining or retaining customers? The most appropriate answer is: “it depends.” Your decision to focus on gaining or retaining customers will...

job seeker Skills

Job Opportunities That Help Build Skills for Your Future

nancyrubinJanuary 6, 2022January 6, 2022

Early in adult life, many people learn how important it is to have a job that keeps food on the table and a roof over their heads. Fortunately, many professionals...

Customer Engagement customer service Customer-Centered

4 Effective Ways to Streamline the Customer Experience

nancyrubinDecember 12, 2021December 12, 2021

If you’re looking for ways to boost your business and increase profits, the customer experience is a pool that you should seriously consider drawing from. Brands that provide a high-quality...

customer service data Surveys

Assessing Customer Needs to Guide Business Decisions

nancyrubinOctober 28, 2021October 28, 2021

To stay relevant and meet customer demands, companies should continually reevaluate and update the way they are doing business. As the world evolves and technology advances, needs change, and thus...

Business Customer Engagement Customer-Centered

3 Things to Consider Before Changing Your Business Name

nancyrubinSeptember 15, 2021September 15, 2021

When it comes to business, your brand is everything. If you started on your entrepreneurial journey with a certain brand vision and quickly realized that a change was needed to...

Customer Engagement customer service Customer-Centered

Use These 7 Tips to Increase Your Customer Lifetime Value

nancyrubinAugust 27, 2021August 27, 2021

Over their lifetime, customers will spend a certain amount of money on a company’s goods or services, this is what we call their customer lifetime value (CLV). Increasing their value,...