customer service Archives

A Guide to Handling Customer Complaints & Inquiries

nancyrubinJanuary 6, 2023January 6, 2023

Complaints and inquiries are a certainty for any business. Whether they’re made with the vendor delivering your products or services, the staff member who assisted a customer, or even directly...

customer service warehouse

How to Improve Customer Service Calls at Your Warehouse

nancyrubinDecember 21, 2022December 21, 2022

If you're in charge of customer service at your warehouse, then you know that it's an important part of how your business runs. However, if you've got a bad call...

customer service phone systems

Customer Service: 7 Tips for Making Every Call Productive

nancyrubinDecember 8, 2022December 8, 2022

When it comes to customer service, the goal is always to be productive and helpful. However, that can be easier said than done. With so many things going on at...

Artificial Intelligence customer service

4 Ways AI Can Improve Your Customer Service

nancyrubinNovember 4, 2022November 4, 2022

Artificial Intelligence, commonly referred to as AI, is one of the greatest technological inventions that is taking the world by storm. Since its invention, AI has become a huge player...

branding Business customer service

Ways to Make Your Business Stand Out Above the Rest

nancyrubinNovember 1, 2022November 1, 2022

In the current competitive business environment, it's more important than ever to find a way to make your business stand out. No matter how great your company is, you won't...

Artificial Intelligence customer service

Supporting Customer Service Representatives With Transparency and Tech

nancyrubinSeptember 20, 2022September 20, 2022

Customer service representatives are usually the first point of contact for your customers. This means they deal with all kinds of queries, complaints, and stressful conversations throughout the day. Supporting...

CRM Customer Engagement customer service

How To Create And Manage A Customer Relationship Manager

nancyrubinSeptember 19, 2022September 19, 2022

In today's business world, doing all you can to take care of your customers, know what they are thinking, and what it is that makes them choose to do business...

Customer Engagement customer service small business

Starting a Small Business? How to Provide a Great Customer Experience

nancyrubinSeptember 19, 2022September 19, 2022

You have an endless list of tasks and duties as a small business owner. In addition to running your small business's day-to-day operations, you must find ways to keep your...

Customer Engagement customer service Customer-Centered SAAS

An Explanation of B2B, SaaS, and Customer Support

nancyrubinSeptember 12, 2022September 12, 2022

Businesses require support to help them improve sales, marketing, and customer service. To be effective, software provided by one business to another must be tailored to the specific needs of...

customer service

Customer Service Ideas to Make Your Business Competitive

nancyrubinAugust 1, 2022November 5, 2022

Staying competitive and relevant in a busy business world involves placing a serious emphasis on customer service. If consumers aren't finding your company to be proficient and courteous in terms...