The IT industry has its fair share of roles and niche vocations, many of which you will never have a need for in your company. Some of them, on the other hand, will be absolutely instrumental in the growth of your business, because IT truly is the backbone of your company and the driving force behind every strategy you devise. Not only is having the right IT experts and positions in your company paramount for long-term success, and not only do your need a robust IT infrastructure, but you also have to keep in mind that IT is constantly changing and evolving.
This means that you also need to hire experts who can adapt to the new trends quickly, learn and develop new skills effectively, and help push your company forward through thick and thin. With all of that in mind, let’s take a closer look at the key IT roles every growth-oriented business should have.
You always need a hardware technician
No matter the industry, no matter the niche, chances are that you have a lot of computers and gadgets in the office that you and your employees use throughout the day. In fact, you probably use these devices all day long, which means that something is bound to go awry at one point or another. Systems crash, hardware breaks down, people accidentally click on something they shouldn’t have clicked and lo and behold, the darn thing won’t work anymore. This is the time to call in your savior, the hardware technician.
Every company needs a full-time hardware tech who will be there to maintain all hardware and software that you use on a daily basis, and depending on the size of your company, you might need to hire more than a single expert from this field. Through continuous training and development, your hardware tech can tackle any problems that might come up and resolve any issue with ease, which will help maintain productivity across the board.
Maintain productivity with help desk support
Speaking of productivity, another important hire for your IT department is the help desk assistant and a help desk analyst. Of course, you could find one person to do both jobs as they are related, however you might find that the combined workload is often too much for a single expert to handle on their own. Essentially, these experts ensure that your employees stay productive and your customers happy and satisfied by resolving technical issues and troubleshooting various problems.
Depending on your needs and the complexity of your IT processes, a help desk analyst can also task complicated problems and security threats, and troubleshoot complex systems. Your help desk support expert will then guide your employees and customers towards the most effective and efficient solution, while the analyst reports to the IT manager and removes any internal threats and problems.
Cybersecurity experts safeguard your business
Some IT positions are simply more important than others, especially for a growth-oriented business, and cybersecurity should rank at the top of your list of priorities. Cybersecurity experts are the gatekeepers to your data stores and they effectively safeguard sensitive business data from unlawful entry and exploitation by hackers, scammers, and social engineering.
These are highly-skilled individuals who have completed comprehensive it training or attended a cyber security course online that allow them to work on complex security systems, devise new solutions and firewalls, and integrate new applications that will keep your company safe at all times. In short, hiring cybersecurity experts for your IT team should be one of your priorities from the very start.
Ensure efficiency with network engineers and administrators
The next important hire on your list should be a network engineer and a network administrator. You can assign both positions to one person if you’re running a small operation, however keep in mind that these are separate job titles that are best handled by two experts rather than one.
Your network engineer will develop and implement network solutions and work on innovation and growth, while your network administrator will make sure that all systems are working and that the network is running smoothly. As you can imagine, both are highly-demanding positions, and also highly-relevant to your company.
Facilitate growth with an IT project manager
And finally, you need to have a skilled IT project manager at your side to push for innovative solutions, develop growth strategies, and implement them in the most cost-effective way. You can’t expect your IT manager to do this, simply because project management within the IT sector is a highly-complex task that requires a strategic approach. This is why IT project managers are usually experienced business leaders themselves, and you can expect to invest a pretty penny to obtain this type of talent for your company. Invest in project management courses for your team and they will prove to be an invaluable addition when the time comes to grow, expand, and scale.
Wrapping up
Your IT department is the backbone of your company, which means that you need to invest in its growth and hire the right people to guide your company forward. Make sure to bring these people in right away, and watch as they push your brand towards long-term success.
Guest author, Raul Harman, is a B.Sc. in Innovative entrepreneurship and has a lot to say about innovations in all aspects of digital technology and online marketing. While he’s not enjoying football and great food, you can find him on Technivorz.com
