You could be feeling the impacts of the coronavirus. Or, something other than COVID-19 could be straining your business’s operations. As you search for solutions that can benefit your company, pay attention to this advice.
Fine-tune your workplace communications with this information. Know that this area of your businesses must be in tip-top shape to survive uncertain times. Failure to remedy your problems can kill your company. Take time now to understand how you can improve external and internal communications with these five tips.
Fix Your Information Technology (IT) Issues
Both your IT bandwidth and your tech products must work at optimal levels. If you have employees working from home or on the road, you have another reason to be mindful of this need. You likely already know how important is for your remote staff to stay connected and able to locate and use various work documents and information.
Also, be mindful of the fact that the public must be able to access your products and services. You can’t afford to have current and potential customers unable to use your website or mobile apps linked to your company. Plus, you have to be sure all of your technologies are integrated, including your social media with your website. If you have a tech staff, you still might want to hire IT consultants.
Utilize Digital Technologies
If you want to improve workplace communication, know that digital technologies can benefit you. Companies provide businesses like yours with software platforms that incorporate the latest digital trends. Digital signs, kiosks, and even your room scheduling can be linked through one unified platform.
Should you be wanting to use digital technologies for the first time, don’t stress about the process behind implementing them. Utilize a provider who will work with you to answer your questions and adequately train you and your team. It’s easier than you think, and you really should consider using digital technologies to thrive during uncertain times.
Analyze Your Data and Metrics
Every day you should look at your data and metrics at least once. Regularly examine the results of your team’s efforts and take steps as soon as possible to remedy any current and possibly pending problems. Pull information from your customer relationship management software, if applicable. Look at response rates and performance results.
Also, be certain that you comb through your social media and website metrics. Monitor the efforts of your free and paid marketing initiatives. Gauge how effective your search engine optimization is, and pay attention to your bounce rates.
Coach and Practice
You will not have improved workplace communication if you undervalue a culture of coaching. Be certain your entire team has both formal and informal coaching moments where leads on your staff are explaining effective communication strategies. Make sure they also are going over your established comms procedures.
Also, encourage your employees to be honest and open about any uncertainties or problems with tasks they’re having. They should not ever be afraid to seek clarification from you or anyone else. Take time now to look at your staff’s work calendars. Guarantee that one-on-one trainings and also team breakouts are set in stone. The stakes are too high for you to ignore this easy fix. When coaching staff about best practices, there should be time set aside for role-playing to practice various situations that have been or could be unfolding.
Get Feedback from Your Customers
Finally, realize it’s important to get feedback from your patrons. They sometimes can fill you in on information your staff might not offer up. Plus, they would love to hear from you.
You can send out direct mail and emails to accomplish this. There are various web-based companies to think about that specialize in online surveys. Ask your customers relevant questions that could reveal to your communication shortfalls. Don’t be afraid of criticism, and thank your participants.
Don’t Let Uncertain Times Impact Your Profits
You’re now equipped with the know-how to improve your workplace communications. Make sure you handle any issues when it comes to this part of your business’s operations. It’s one of your company’s most important moving parts. Weak communications always must be addressed and improved. This is even more important for you during uncertain times. Remember these five tips.