Staying competitive and relevant in a busy business world involves placing a serious emphasis on customer service. If consumers aren’t finding your company to be proficient and courteous in terms of customer service, these shoppers and clients may very well simply find another business to give their money to. As a result of this potential problem, take some time to improve your customer service efforts now.
Many people prefer to communicate through the web. Instead of making a phone call, these shoppers would rather chat with a virtual agent. The ability to talk with a customer service agent online can be the most practical solution for parents with young children at home, busy professionals who must attend to shopping needs when the rest of the household is asleep, and others. Make sure that agents are available at most hours of the day and night to accommodate customers across time zones.
Plenty of consumers want their customer-service needs resolved in as little time as possible, and self-service options can help. For example, you can allow customers to make payments for their service plans through an online portal, and you can offer an expedited method for handling returns. Create a list of frequently asked questions to post to the website so that consumers can quickly find answers to their inquiries.
Some patrons might avoid traveling to your business if they’re worried about parking. Offering valet parking at no cost is one way to please customers and encourage them to come into the shop. For even higher quality service, you can install sleek new garage doors so that customers can feel assured that their vehicles are protected while they are in your place of business. An attractive new parking garage can also act as a means of drawing people into the business.
Many businesses work basic 9-5 business hours. Depending on the product or service provided, evening hours may fit a customer’s needs more. However, if you provide maintenance or emergency services, then it may be a good idea to have someone on call 24/7. For example, a 24-hour door service can help customers feel confident that no matter what time of day they need your help, you can provide that service to them. This can make you significantly more competitive compared to other businesses in your industry.
Too many people have had the experience of being rushed or spoken to abruptly during a customer service experience. Hosting a training session where your employees learn skills for more effectively communicating with customers can make a major difference in the way that clients and shoppers view your company. During the training, you can discuss methods for tackling challenging situations. For example, you can have a conversation with your employees about how to handle situations in which customers begin arguments.
Customer service is such a crucial part of your business. Clients often feel the need to have their questions answered and problems resolved in an efficient amount of time. By addressing this need, you can soon see more positive feedback regarding your business.
Anica is a professional content and copywriter who graduated from the University of San Francisco. She loves dogs, the ocean, and anything outdoor-related. You can connect with Anica on Twitter @AnicaOaks.