Before you start a business, you might think it’s as simple as offering a particular product or service for sale and then making money off of your transactions. However, it’s not quite that easy. Many other businesses are likely providing similar or even identical products and services. The difference that can make you money is often customer service and how well your employees treat customers. To drive that, you need to support your staff as much as possible. That’s why your business needs these four tools.
Cloud Storage
Even if you only have one physical location, people need to access files from anywhere. Cloud storage makes this possible. Google Docs might work, or you could use a free account from DropBox. Premium options are always available.
Uber/Lyft
If you need to get your professionals or even clients from point A to point B, you can now do so without having to own and maintain your own fleet of vehicles. Just create a corporate account with rideshare companies so you can get a driver to show up and handle things for you.
Support Services
Your employees likely rely on all kinds of technology, apps, and software to get their work done. Make sure they not only have these options but also the support necessary to make the most of them. Provide them with NetSuite support or help desks and technical support options for all the IT elements of their normal day.
Video Chat
Whether it’s Skype, Zoom, or something else, your business professionals need the ability to make video calls to each other. They also might need this to reach out to third-party professionals and clients. Social distancing is sometimes necessary, but it’s also just a modern preference of many people. This keeps you in touch with people working from home, and it’s a great convenience for customers who want to do business without actually coming into your store or office.
Employees at many businesses just show up and do the required minimum tasks until their shift is over so they can get paid. However, most people also want the satisfaction of being good at what they do. When you support your team with the right tools, they’ll be empowered to take care of customers instead of just dealing with them. The improved user experience by consumers with your business will get noticed and drive up your revenue.
Bio: Rachelle Wilber is a freelance writer living in the San Diego, California area. She graduated from San Diego State University with her Bachelor’s Degree in Journalism and Media Studies. She tries to find an interest in all topics and themes, which prompts her writing. When she isn’t on her porch writing in the sun, you can find her shopping, at the beach, or at the gym. Follow her on Twitter and Facebook: @RachelleWilber; https://www.facebook.com/people/Rachelle-Wilber/100009221637700/
