Customer Engagement Archives

A Guide to Handling Customer Complaints & Inquiries

nancyrubinJanuary 6, 2023January 6, 2023

Complaints and inquiries are a certainty for any business. Whether they’re made with the vendor delivering your products or services, the staff member who assisted a customer, or even directly...

CRM Customer Engagement customer service

How To Create And Manage A Customer Relationship Manager

nancyrubinSeptember 19, 2022September 19, 2022

In today's business world, doing all you can to take care of your customers, know what they are thinking, and what it is that makes them choose to do business...

Customer Engagement customer service small business

Starting a Small Business? How to Provide a Great Customer Experience

nancyrubinSeptember 19, 2022September 19, 2022

You have an endless list of tasks and duties as a small business owner. In addition to running your small business's day-to-day operations, you must find ways to keep your...

Customer Engagement customer service Customer-Centered SAAS

An Explanation of B2B, SaaS, and Customer Support

nancyrubinSeptember 12, 2022September 12, 2022

Businesses require support to help them improve sales, marketing, and customer service. To be effective, software provided by one business to another must be tailored to the specific needs of...

Customer Engagement Customer-Centered shipping

How to Ensure Better and Faster Shipping for Your Business Customers

nancyrubinAugust 9, 2022August 9, 2022

There are many challenges to running an ecommerce business. Perhaps one of the most challenging is effectively managing your shipping processes. If you do a bad job at this, you...

Business Customer Engagement

How to Effectively Engage with Today’s Customer: 5 Steps

nancyrubinAugust 3, 2022August 10, 2022

If there’s one constant in customer service, it’s that the customer’s wants and needs are bound to evolve. Just when you think you’ve gotten your strategy sorted out, a new...

Customer Engagement

Modern Ways to Engage More with Your Clients

nancyrubinAugust 2, 2022August 2, 2022

If you've driven through any major shopping area in the United States, you will notice a "cookie cutter" effect. While local businesses can be found, the majority of businesses in...

Customer Engagement customer service Customer-Centered

4 Parts Of A Customer Service Center You Need To Get Right

nancyrubinJuly 22, 2022July 22, 2022

If there is one thing in today's business world that can make or break a company, it is the level of customer service it provides on a daily basis. When...

Analytics Customer Engagement loyalty

How Business Brand Development Builds Consumer Engagement

nancyrubinJuly 19, 2022July 19, 2022

To attract and maintain customer confidence and loyalty, your business needs to build a brand they can trust. There are several ways to do this that involve consistent attention to...