If you want to run a successful delivery company, you have to be prepared to do all it takes to meet or exceed customer expectations.
If anything, no one wants to receive their parcels one week late, or to receive them is a bad state. If you make promises, you have to keep the.
Here are a few tips to help you create safe delivery for your clients.
Use Proper Documentation
For a safe and efficient delivery performance, you need to document everything from the beginning to the end. You need all the details of the sender plus all the details of the recipient. Also, ensure you assess the condition of the items to be delivered before they get packed.
All these details should be captured in your documentation. The sender must sign to confirm the conditions as captured on your shipping documents. Once the recipient receives the parcel, they should also confirm if the package arrived in good condition. Proper documentation will protect you against legal issues.
Improve Communication
Communication is part of quality control. You’ll not only need to be in constant communication with your warehouse but also with your clients. When your client knows what’s going on, they will be at peace. On the other hand, if those who handle the parcel know there’s constant communication going on, they will be careful with the packages.
Being in constant communication with your warehouse will also help you know whether there is enough space to hold more items. If the warehouse is filled, you can stop taking more parcels until space is created.
The quickest way to connect with your warehouse meager is by making phone calls. Using any other means may delay responses.
Embrace Technology
To improve your shipping process, automate as much as possible. Automation, including courier delivery software, will not only ensure faster service delivery, but it will also help you in monitoring the movement of goods. Wireless scanners and bar code readers, are some of the technologies you can use to save time. Technology can also help you to keep your warehouse safe.
For example, you can install fire alarms, smoke or fire detectors, and leak detectors to help you arrest situations before they get out of hand. Explosives detectors are also necessary to help you detect a client is trying to smuggle explosives.
White-Glove Delivery
White glove delivery is the safest way to deliver items to recipients. Typical shipping may include providing an item without having to unload it next to or on a curb. This means it’s the duty of the recipient will be responsible for moving the items into their houses. In white glove delivery, the shipping company does everything. The agents will help customers to move the items into the apartment and even to assemble it.
This is the best way you can use to ensure safe delivery to your clients. You can use this method to handle delicate items that need careful handling. To offer this service, you must train your employees on the installation of appliances the safe handling of delicate items.
Choose the Best Courier Service
You can strive to do everything right but the courier service you choose may fail you in the end. When choosing a courier service pick one that can help you keep your promises to your clients – safe and fast delivery.
Some of the qualities you should look out for include reliability, honesty, and professionalism. If you are delivering internationally, you must find out whether your courier service provider can deliver internationally. You also have to check the safety measures they have in place and whether the items on transit will be insured.
Also, find out is they offer special deliveries in case you’ll have delicate or oversized items to deliver. Another thing you have to consider is cost. You’ll need an affordable service that can maximize your returns.
Make Shipping Connections
You need both local and international connections. You may not be able to have agents stationed at all your destinations, so it’s better to have people on the ground to handle your deliveries when they arrive and transmit them to them. Having trusted people on the ground will ensure your shipments are not tampered with. Whatever it is that you do, ensure the interests of your clients come first.
