Every business owner should put themselves in the shoes of the customer. You want customer services that are fast, friendly and convenient. You want an assurance from the company that they care about you and your purchase. Here’s how to ensure that your customers always receive their products on time.
Provide Tracking Information and/or Shipping Updates
Provide a tracking number for every product that you ship. Once the product is picked up by the shipper, it is no longer the company’s responsibility. Make sure that your customer can track its exact whereabouts by doing a simple check online. Some companies provide shipping and delivery updates to their customers, as well. At the least, have your company work with a reliable shipper.
Streamline Shipping Operations
Your warehouse workers are responsible for packing and shipping your inventory. Pay close attention to the speed and efficiency of your warehousing efforts. Streamline your shipping operations by hiring more efficient workers, if necessary, using automated machinery and performing regular audits in your workplace. Make sure that each person is doing their part to make the shipping process run smoothly.
Maintain a Well-Organized Inventory
Organization is the key to efficiency. When your workers cannot locate specific inventory items, they take longer than necessary to complete their tasks. Instead of taking one minute to find an item, they take 10 to 30 minutes longer. During that time, they could’ve already had the item packed, put on the shipping truck and sent on the way to its destination.
Provide a High-Quality Customer Service Department
Whenever your customers need updates on their shipped products, they may contact your company directly. You need an exceptional customer service department to answer any and all of their questions by phone, email or chat. Hire agents who will answer the phones directly without putting people on hold. They should listen to the customer thoroughly, remain courteous and ask for feedback on how to improve their services.
There are ways to ensure that your customers receive their purchases on time, even if you are warehousing and not shipping the actual product. You need a well-organized inventory system to find your products quickly. You need a warehouse staff in which every person is working at the highest levels of productivity. Build and upgrade a system that maintains the total efficiency of your shipping process.
Lizzie Weakley is a freelance writer from Columbus, Ohio. In her free time, she enjoys the outdoors and walks in the park with her three-year-old husky, Snowball.