Customer satisfaction is one of the most important metrics that businesses track. After all, if customers are not happy, they will not be returning! In this article, we will discuss what customer satisfaction is and how to calculate your customer satisfaction score (CSAT). We will also include some tips on how to improve customer satisfaction. Read on for more information!
What is Customer Satisfaction?
Customer satisfaction is a measure of how happy or satisfied customers are with a product or service. It is important to track customer satisfaction because it can help you understand how well your business is doing and where you need to make improvements. There are many different ways to measure customer satisfaction, but one of the most common methods is through customer surveys.
Customer surveys are a great way to collect feedback from customers. You can use customer surveys to ask customers about their satisfaction with your product or service, as well as their overall experience with your business. It is important to make sure that you are constantly asking for feedback from customers so that you can make changes and improve your business.
What is the Customer Satisfaction Score?
Customer satisfaction score (CSAT) is a metric that businesses use to track customer satisfaction. CSAT is typically calculated by taking the percentage of customers who are satisfied with a product or service and subtracting the percentage of customers who are dissatisfied. For example, if 80% of customers are satisfied and 20% are dissatisfied, then the CSAT would be 60%.
CSAT is a valuable metric for businesses because it can help you understand how well your customers are satisfied with your product or service. Additionally, CSAT can be used to compare customer satisfaction levels across different products or services.
How to Calculate Customer Satisfaction Score?
There are a few different ways that you can calculate the customer satisfaction score. Below is the infographic from GetVoIP that shows you exactly how you can calculate the customer satisfaction score for your brand. It also shares some tips on how you can improve your customer satisfaction score.
Reuben Yonatan is the founder and CEO of GetVoIP, a VoIP comparison resource that helps companies understand and choose a business communication solution for their specific needs. Reuben helps SMBs align business strategy with culture and improve overall corporate infrastructure. Follow him on Twitter @ReubenYonatan