Communication

A Question Of Trust: Putting Our Faith In Remote Workers

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When we’re trying to conserve our business’ productivity, its integrity, not to mention its finances, the modern approach that so many companies look to is the remote working setup. Naturally, it’s a big draw, not just because it’s a way to cut those financial corners, but it’s a way we can hire so many people, and actually, make the most of the limited finances we have. But, with remote working comes a lot of questions, not just in terms of the technicalities, but also, when you’re hiring remote workers or freelancers, this question of trust can arise. Are remote workers to be trusted? And how can we get around this issue?

The Handling Of Sensitive Data

The one basic way we can get around this is to have contracts. Even a freelancer contract carries a legal cache, and it’s the best way for us to cover our bases. Unfortunately, the difficulty of ensuring remote workers and freelancers handle data effectively is all about consistent communication. While there are some technological ways for you to keep on top of this, hiring a virtual server hosting company to do the monitoring, or hiring a dedicated team to monitor the computer components will ensure that you are keeping some sort of watchful eye on your remote employees.

Improving Your Communication With Them

As we can struggle with the idea of control when we have remote workers or freelancers, it’s important to differentiate between the two terms. Remote workers can be hired on a permanent contract, but freelancers are not. So, if you are concerned that the two aren’t mutually exclusive, you have to think about what you want from your employees. In addition to this, if you want freelancers to feel part of the team, you have to make them feel just that. The big anxiety that we can have when it comes to trusting remote workers is that they can leave us in the lurch when there is a deadline looming, and while we don’t want to be let down, if we don’t give them any sort of incentive to keep working for us, such as by minimal communication, then part of us shouldn’t be surprised when they do inevitably jump ship. Improving your communication isn’t about messaging them every 20 minutes or so, it’s giving them that room to breathe but showing them that you have faith in their abilities to complete the task. This is a hard thing for us to come to terms with, especially when we’re trying to keep numerous plates spinning, as well as get to know the new members of the team.

Don’t forget, it’s important that remote workers feel part of the team, even though they are working from home. Remote workers, from a stereotypical perspective, can take liberties, and not do what is asked of them, but if we are to trust remote workers, then we have to have some semblance of honesty in how we communicate. We can trust remote workers, and we should, but maybe it’s more about the fact that we have to come to terms with changing our own managerial styles.

Why You Should Invest in Business Technology

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With technological innovations influencing every single part of our lives, there is little doubt left whether it should take its rightful place in the business sphere. Yet, some businesses are still reluctant to invest a considerable portion of their income in technology, and might need a bit of a push. So in order to help you understand why this is not a choice but rather a necessity, here are some essential reasons why you should invest in business technology.

Improved productivity

There is no argument that all businesses are striving towards an improved productivity. And in today’s business world most of it comes from technology. It is no wonder that 81% of business executives in Europe believe AI will impact the overall business functioning in the next four years. And this involves all aspects of business, from manufacturing and distribution to customer support and data entry. According to Forbes, manufacturers will invest $267 billion in IoT by 2020 to improve their product development and manufacturing efforts. This types of automation enabled by the technology will allow for employees to be less burdened by the everyday routine tasks, thus freeing their time and allowing them to focus on resolving more complex issues.

Higher levels of communication quality

The days of fax machines are long gone. Now you can send data and establish communication with just a click of a button on your smartphone. Of course, having a well connected office space is essential for maintaining a higher level of intra-company communication. This is why a lot of businesses turn to trusted providers like Orange for getting company phone networks along with the actual phones.This is just one of the ways to increase and speed up the communication within the company. It is also imperative to acknowledge the value of smartphones, and the effect they have on the speed and quality of communication when it comes to businesses. So it is important to consider investing in both if you want to have clear, undisturbed lines of communication not just with the respected customers but also with your employees.

Better sources of information

Investing in technology can lead to better sources of information when it comes to your customers. This in return leads to improved services and products and increased customer satisfaction which is clearly translated into a higher ROI. For example, big data analytics and real-time data tracking are helping management make informed business decisions. This means that you will be able to provide your customers with products and services tailored to their individual needs, and technology is there to tell you what those needs are. And not only that, it is also important to consider that technology allows companies an unhindered means of communicating with their customers, thus enabling real-time reaction monitoring, which in return can speed up the process of adjusting a certain product or service to the needs of the customers, resulting in a far better response and customer satisfaction.

Better security options

Some might say that the use of technology such as cloud computing and IoT exposes your business to additional treats. But at the same time with the right security plan it can be argued that theses things actually keep your business safe. With cybersecurity being the number one priority, investing in technology related to this aspect of doing business is of absolute priority. This is one aspect that you can’t overlook or put on the back burner, recent statistics have suggested that the average cost of a data breach at a larger firm is £20,000, but  the damage is actually much bigger if you take into consideration the effect a breach can have on customer trust. Now with hackers getting more and more sophisticated, it is important that a company keeps investing in this type of security so as to be able to guarantee the safety of both its data and the data of their customers.

Now, these are just some of the reasons investing in technology is essential for any modern businesses. Apart from increased productivity and communication, the information gathering and data safety present an imperative for any business owner who strives to succeed in this technologically driven business landscape.

Guest Author, Raul Harman, s a B.Sc. in Innovative entrepreneurship and has a lot to say about innovations in all aspects of digital technology and online marketing.  While he’s not enjoying travel, football and great food, you can find him on Technivorz.com.

How Agile Changed Project Management for Good

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Depending on who you ask and how liberal with your definition of Agile you are willing to be, agile project management has been around for centuries, perhaps even millennia. Simply put, the common sense tenets behind agile project management are just too common sense to be limited to just one industry, country or era.

However, when we talk about agile project management today, we mostly see it in terms of agile software development with a bit of lean manufacturing that directly preceded and influenced agile.

In that sense, we really can talk about a more direct and obvious way that agile changed project management in the last 20-odd years, with far-fetching consequences, both good and bad.

Agile branching out

Agile project management, as discussed today,was born in the software development industry as a way to address certain inherent problems observed when trying to deliver better, more valuable software. A number of methodologies, frameworks and approaches developed over the years, with many of them already having large numbers of proponents when the term Agile was actually chosen to denote this new approach to handling software projects.

Due to the positive effects of agile project management on the quality of software being delivered by the teams and companies that adopted it, agile slowly but steadily started to creep into other industries and it is currently present in industries and fields such as healthcare, manufacturing (where its roots lie), marketing, HR and even sales.

But, what is it exactly that makes agile project management so interesting and beneficial when done the right way?

Improved adaptability

One of the biggest benefits of agile project management over more traditional PM approaches is the improved adaptability, a true cornerstone of agile. Namely, agile accepts uncertainty and change as an inseparable part of any project and actually welcomes it. Planning done in agile is kept to a realistic minimum and the project is allowed to inform itself, so to say. The team estimates, inspects and re-estimates every aspect of the project as it is going on, making them more adaptable and reducing waste.

Emphasis on communication

The value of constant communication is one of the main themes in agile, extending beyond just communication within the team.Communication in agile entails communication with customers, other organizational groups and individuals, partners, suppliers, end-users and anyone else that could be considered a stakeholder. While all agile approaches preach this, some of them, such as Scrum (the most widely adopted agile framework)even prescribes events that are aimed at boosting communication.

Empowered teams

Another way in which agile changed project management is that it re-introduced the world to a very common sense concept – grown-up people do not require round the clock babysitting to do their work. In fact, they will be much more efficient and innovative if they are treated like adults and given autonomy. Agile project management therefore promotes self-organized teams that make decisions on their own, pull in work as they feel comfortable, but also adopt a shared and more pronounced feeling of responsibility for their work.

Better customer outcomes

At the very core of agile is delivering a superior product (originally a piece of software). In other words, we are talking about a product of high quality and high business value to the customer. The points we covered above all lead to this – adaptability which ensures the end product/service makes sense in the marketplace; communication with the customer and other stakeholders which also informs a valuable product and empowered teams that see this product as their own and do not just ‘put in 8 hours at the office’.

A few considerations

Agile project management has become an ecosystem of its own, with its own theory and the inevitable debates, its various approaches, certifications, roles and specifically developed Agile tools.If you are interested in adopting agile for your company, you would do well to learn more.

Also, you should remember that it takes some time and a lot of effort and dedication for agile to work. Just saying you are agile does not mean that you are – it is a huge shift in the way your business does things.

Finally, sometimes agile simply isn’t the best approach due to the nature of the work your company may be doing, your customers or the makeup of your organization. However, even in those cases, agile principles can be a welcome addition, if only in the company culture sense of the word.

AUTHOR: Jug Babic is a marketer at VivifyScrum, a company behind the eponymous agile project management software. You can find him on Twitter – @BabicJug.

7 Tactics to Improve Office Morale

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One of the most important aspects of any company is employee morale. If you get unhappy workers, you will get a depressing, inefficient company. That’s why you, as a manager or boss, need to give your all if you want things to improve. Below you will see a couple of tips to do just that.

Avoid and shut down workplace drama

The first thing you should do is avoid, and put an end, to any office drama. Any infighting, arguments, or bad blood should be resolved as soon as possible. If you don’t, it can get much worse, and really heat up. Either talk to the people directly, or direct them to HR.

A big part of is avoiding any office gossip. It should be discouraged as often as possible, and really makes the entire company seem unprofessional.

Learn how to communicate more effectively

It’s not just enough that you have good intentions. You need to know how to get your point across in a way that people will actually listen and care. We suggest you learn how to communicate more effectively. Focus fully on the person that’s talking to you. Never interrupt and try not to judge.

Understanding how to present yourself is important. Focusing on reading body language is a big part of this, as is practicing it yourself. Watch your tone. Even if you mean well, some people just react differently. Some like loud people, others are intimidated. Humor is also important. Sarcasm and irony can be light-hearted and completely innocent, but some simply won’t get the joke and may end up insulted.

It’s all about understanding yourself, how you present yourself, and other people and how they react.

Show that you care

Now, we don’t mean bribing them with donuts and Starbucks every day (though that would be appreciated). We mean actually not letting them stress about their bills, medical coverage, and other bureaucratic nonsense. Keep all that nonsense in check. Have a cleaning lady over regularly. Keep the fridge and toilet supplies stocked. If the AC breaks down, get a repairman there the very next day.

Also, have a lawyer or even doctor on hand (depending on your line of work). Get the best work injury lawyer you can find on retainer if your people deal with dangerous equipment. If you have some specialized equipment, have a repairman on hand as well. Little things like this are a very clear and direct sign of respect. Actions do, in fact, speak louder than words.

Feedback is everything

Actually, listen and focus on what people say. Let them know that if they have any problems or issue, they can always come to you. Create an atmosphere of trust, of allowing people to be relaxed. The worst thing for employee morale is being afraid of being ridiculed by their superior.

People like and respect when somebody respects them. Having their thoughts and opinions heard out can really make a difference. Furthermore, you accepting feedback from them goes a long way. Even if you disagree, the very act of accepting it means a lot.

Be empathetic

Empathy goes a long way. Just because you’re at the workplace doesn’t mean it’s all cutthroat, mechanical, turn of the century rat race. No, you should be understanding. It’s one thing if you have a lazy employee. But if somebody’s parent died, or they were sick, or they have any other tragedy in their life, try to cut them some slack.

Try not to judge, you don’t know what a person is going through. Think of your job as you and your employees against a problem, rather than some class warfare at the office.

Find some time for your people

Find some time for your people. Set up schedules, or just have an hour every week where they can come to you and voice your concerns. Advertise this fact, let them know. Have an hour where there will be no interruptions, where the phone is off, and everybody is relaxed.

Be positive

Finally, be positive. A boss or manager who is always on the edge, who is stressed and depressed, is not a good sight. If they see you like this, they will think the company is in trouble, and so, their jobs too. They may even (understandably) think about seeking a new job. Even if things aren’t going perfectly, try to to at least keep appearances until things calm down.

If needed, learn how to regulate your stress better. Know that investing in some time off, or some more leisure activities, will actually end up making you more efficient. You will be a better boss or manager, and a better person in general.

Conclusion

And there you have, an end to office drama and depression. Just because its work, doesn’t mean it has to be this depressing and difficult affair. Just keep all these tips in mind, and we are certain things will improve.

 

btyAlexander Hunkin is an Australian based startup advisor with in-depth experience in growing business. His meaningful and strategic advice have helped in setting and growing many startup companies in Brisbane and Perth. Alexander is also a content creator for different niches including business, career, finance, and marketing. When he isn’t busy working, you can find him cooking exotic meals, scuba diving, and cycling.

World-Class Customer Service Tips You Should Never Forget

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Customer service is something that all businesses today need to master. After all, it does not cost a lot to smile and provide a few friendly words. Of course, effective customer service goes a lot further than this. It is viewed as an opportunity to secure new customers and to strengthen relationships with existing ones. It is important to recognize that the way you act has a massive impact on your brand, and with the Internet how it is today, one bad move could be stuck with your company forever. With that being said, continue reading to discover some world-class customer service tips you should never forget.

You need to give credence to customer complaints – There is only one place to begin, and this is with handling customer complaints. No one likes to receive a complaint from anyone but it is part of being in business. How you deal with complaints makes a huge difference. View this as an opportunity to improve your company. You also need to make sure that you remain consistent in tone and process. The CARP method is a good one to use. This means you should control the situation, and then acknowledge the dilemma. Once you have done this, refocus the conversation and then problem-solve so that the consumer leaves content.

You need to communicate clearly – Another important tip to follow when it comes to achieving world-class customer service levels is to make sure that you practice clear communication. There are so many different factors that impact communication, for example, tone and styling, and your employees need to be aware of this. They also need to make sure that they do not confuse your customers with technical jargon, colloquialisms, or slang. You also need to make sure that you use positive language, avoiding negative words at all costs.

You need to recognize when it is right to outsource – The best businesses today are those that outsource and do so effectively. You should not just outsource any old element of your company. You need to make sure that it is something that is going to benefit your business. For example, a medical answering service could benefit a healthcare practice because it means employees have more time to focus on patient care.

You need to give your customer service team the right tools – Last but not least, you need to make sure that your customer service team has the right tools so that they can provide the right support to people that call. If you do not have any software in place that enables your customer service representatives to pull up accurate client records, for example, they are never going to be able to provide them with an efficient and effective support service.

So there you have it: some of the world-class customer service tips you should follow to help your business achieve more. Don’t overlook the importance of your customers and what they mean for your business. Without them, you would not have a business.

Keeping Remote Employees Happy And Productive

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Keeping your online team happy, engaged, and productive doesn’t have to be difficult. In fact, two-thirds of managers say their employees actually become more productive once they go remote, SurePayroll reveals. Being in control of their own schedule — and eliminating the daily commute — gives remote employees more time and flexibility, which increases motivation and productivity. However, remote teams still require conscientious management. You want them to feel valued and part of the team even though they’re not on-site. With the following tips, you can cultivate a happy, engaged, and successful online team.

Communicate effectively

Communication is key in every aspect of business — and online teams are no exception. In fact, poor communication is one of the prime reasons employees get frustrated in their jobs. It also leads to feelings of isolation which means employees are less likely to contribute to the team. The solution? Effective communication channels. Let your team know which situations require video chats or phone calls and which situations can be dealt with via online chat. Email is still useful, but not always ideal as messages can be missed. With online chat, team members can instantly ask questions and get answers if they need guidance. This is great for productivity since they’re able to continue with their work right away rather than having to hang around for an email response.  

Define expectations and goals

Although they’re not in the same building as you, remote employees need the same amount of guidance and direction as you give you regular ones. In order to encourage your online team to work efficiently and independently, you need to be clear on the specifics of their working arrangement. Defining the expectations you have for your remote team — preferably with them being mutually agreed upon — will help your employees stay on track with their work. This also includes explaining your mission and goals for the company. Your remote team will therefore feel included in the company culture, but be comfortable and efficient working elsewhere.

Recognize great work

If your remote team does great work, make sure it doesn’t go unnoticed! Failing to give positive feedback where due can leave employees feeling undervalued and even increase your turnover risk. Appreciating exceptional work can motivate your team to maintain that standard. You can also use bonuses or raises as an incentive. It can help to make the recognition public on company-wide channels, so your other employees are informed about the valuable work the remote team does each day. Your online team will then continue confident their hard work is going noticed and appreciated.

A productive online team can be a huge asset to your business, so make sure you take the steps to make yours the best it can be. While creating an engaged and motivated group of remote employees can be a challenge, once you put the above appropriate systems into place, it’s more than possible to achieve. Once you get into the swing of things, you’ll soon have a motivated, engaged, and high-functioning remote team.

Guest Author, Jenny Holt, is a former HR executive turned freelance writer, who now spends more time with her young family and ageing, but ever eager Labrador, Rover.

4 Factors That Make a Comfortable Work Environment & How They Impact Employees

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There’s no doubt about it—employees thrive better in more comfortable work environments. As a business owner, it is up to you to find creative ways to make the work space as cozy as possible without compromising on productivity. So, what can you do to spruce up the work environment? Here are four factors you should consider when considering a revamp.

Use Proper Lighting

Having the right type of lighting in the workplace is essential for creating productivity among workers. Lights that are too dim can cause employees to strain their eyes to see while extremely bright lights can cause headaches and dizziness. Find a warm, inviting lighting style that works with the rest of your office decor and doesn’t impede the ability of your employees to work in comfort.

Make Communication a Focal Point

What is the point in having a physically comfy workplace if emotional comfort is lacking? By opening up the lines of communication, your employees can feel like their presence within your company matters. Not only does this drive everyone to perform better, but it helps to build trust between workers at all levels.

Place Emphasis on Organization

A disorganized and dirty work space is both inefficient and discouraging to employees. Your business doesn’t have to be spotless from floor to ceiling, but it should be kept tidy enough so that workers feel comfortable. Of course, it is always a great idea to hire a commercial cleaning team to come in and help keep the environment as clean and hospitable as possible.

Also, make it a point to encourage employees to keep their spaces organized. Offering incentives or playing games that emphasize cleanliness and organization can help employees stay on top of their productivity and feel valued by you.

Make the Break Room Fun to Use

Break rooms sometimes come off as stiff, stale, and ultimately boring. They become the rooms that employees don’t enjoy spending time in when the rooms themselves have very little to offer. Break rooms should instead be areas where employees can relieve stress and spend time chatting with one another.

To make a break room fun, try adding some activities, such as a putting hole and golf clubs or a pool table. You could even put in an old-school arcade game to create a sense of nostalgia.

Your work environment won’t be flawless, but it should be physically and emotionally comfortable and inviting to all employees and visitors. As a business owner, the standard for comfort begins with you.

Guest author Hannah Whittenly is a freelance writer and mother of two from Sacramento, CA. She enjoys kayaking and reading books by the lake.