Gamification – have you heard the term? The odds are high that if you haven’t, then you will soon. Recently, this method of increasing customer participation has taken off within the industry. It’s the process of using video game-style features to boost the customer experience. For the most part, it tends to make marketing more fun and enjoyable. The same also goes for the products and services themselves.
People who have never heard the term before won’t have a clue regarding implementing it into their business plan. That’s why this post is here – to give you a helping hand. The following are the things to take into consideration.
Duolingo is a language app which helps its users to learn words and phrases. The way it does this is simple: it starts off small and works higher and higher. Anyone who needs to get to the next level has to unlock the one they are on first. Otherwise, they plateau until they get it right. Adobe Photoshop has a similar strategy with its LevelUp campaign. The competition is the part which engages customers and makes them come back for more as humans hate being beaten. Plus, it helps users take a complicated goal and break it down into bite-size chunks.
There are bound to be times when customers lose interest in, well, anything. Whether it’s a marketing ploy or a product itself, people will get bored. Distractions exist and it is your job to find the major ones and deal with them as soon as possible. The reason this is essential is that gamification can lend a hand and make it less monotonous. Then, the level of focus should bounce back and no one will disengage. Use analytics to figure out where people are running out of patience and then gamify the area. Alternatively, you can use your gut.
Tracking And Reporting
Putting a gamified version of the brand out into the world is only a baby step. Those who want to go to the next level need to track results and report on the data. Again, analytic software is available so there is no excuse. And, IT support is accessible across the world regardless of location. Anyone who wonders why this is important should remember two things. The first one is that you can analyze whether the feature is achieving the goals you set out in the beginning. Secondly, it allows the customers to improve, which is added value.
Never forget about mixing virtual and real elements. For example, Foursquare is a program that rewards its users for checking-in to places and events. It also offers incentives for frequently using the app. Anyone who owns a “retro” high street store can use this to merge their strategies. Get your customers to check-in to Foursquare when they are in the store to receive their rewards. Once they start to link the two, they will shop with you more often.
So, the question is: are you game for gamification?