Many people want to start their own spa after earning their aesthetician credentials. It is an exciting field. You get the satisfaction of helping your clients look and feel their best. Make sure your business is in the right shape so it looks amazing too.
This is the most critical starting step. Clients trust you with their skin and hair. Honor that trust with a good insurance policy. If microblading is one of your services you should get microblading insurance. (Microblading is the process of adding color to eyebrows via a small tattooing device.) Some spas also provide hands-on training to new aestheticians. You will need an instructor or school policy if this is the case for you.
Clean Your Space
Spas are supposed to be a calming escape. That is difficult to achieve if your spa is a mess and appears unsanitary. You should hire a professional cleaning service to come regularly. Remember to get your spa inspected for an annual health grade. Display the grade in a prominent location. You should also remind your staff to clean up after themselves to help with that upkeep. Each of their stations should be free of clutter. Staff should dispose of single-use gloves. If your spa offers nail services all of the related instruments should be sanitized after each use. Some spas also purchase nail kits that are designed for single use. This gives your customers peace of mind and encourages repeat visits.
Help Your Client’s Skin From the Start
Many spa clients have sensitive skin. Create a client intake form that asks them about their allergies so you know what not to use during their appointment. Avoid products that have common irritants like aluminum, acids, and fragrance. Make sure the spa itself is as fragrance-free as possible.
Learn From Your Mistakes
Constructive criticism is not always easy to take. Confront that anxiety head-on and read how customers have reviewed your spa. Bask in the glow of the five star ratings and swallow your pride about the one or two star reviews. Look for patterns in what customers are saying. Are the staff always late? How do they treat customers? What is the quality of service and attention to detail? You should be paying attention to those issues yourself, of course, but it’s helpful to hear these comments directly.
It should be as relaxing to own a spa as it is for customers to visit. Having these ducks in a row makes that experience easy.
Meghan Belnap is a freelance writer who enjoys spending time with her family. She loves being in the outdoors and exploring new opportunities whenever they arise. Meghan finds happiness in researching new topics that help to expand her horizons. You can often find her buried in a good book or out looking for an adventure. You can connect with her on Facebook right here and Twitter right here.