Say What? 4 Dos and Don’ts of Business Communication Systems

If you want to run a successful business, you need the best techniques and tools to get the job done. This can empower your team to serve your customers, fulfill orders, and stay productive while on the job. However, when it comes to your business communications, a lot of businesses make mistakes. In general, stick to these do’s and don’ts. 

Do Go with a Brand You Trust 

There are a lot of communications companies out there. However, not all of them are created equal. You need to go with a name that you trust. That does not just mean going with the biggest company in the space. 

In fact, it often means going with a company that you might have just heard about. Then, doing your research on them will pay off. Research before investing is everything! You might find that they support your values more than others do in the marketplace. Check out reviews, history, and reputation of their products as well as their customer service.

Don’t Get the Wrong Kind of System

You need to ensure that you have the right kind of communication systems for your business. A golf course, for instance, would want handheld radios, like Motorola walkie talkies, while an office might rely on a office-wide messaging system

The key is to ask yourself how your team is talking to each other right now. Then find ways to improve on that communication. Great technology is something that should do its job and stay out of the way so your team can do theirs even better. 

Do Find the Right Value 

There are going to be different prices and overall values to each communication solution. The key is to understand that each will bring something different to the table. Be sure to look at the overall value, and not just the price, for what you are getting. If your company won’t use a big portion of what a particular package is offering, you might want to go in a different direction.

Don’t Go without Research 

The worst mistake you could make in business is jumping into a decision before you truly know what you are getting in return. Luckily, you can avoid this. If you stick to your plan and look at your options with a critical eye, you can come out ahead. That way, you get a system that you truly want and need. Take your time and learn everything you can about any viable option for your business. Based on your research, you can make an informed decision that will help your employees with their work.

Having a great business does not stop with your sales and marketing. In reality, it comes down to how well your team can work together. Of course, one of the most important factors in how they work together boils down to their communication systems. So don’t make the mistakes that others make. Use the do’s and don’ts above as your checklist.

Dixie Somers is a freelance writer and blogger for business, home, and family niches. Dixie lives in Phoenix, Arizona, and is the proud mother of three beautiful girls and wife to a wonderful husband.

What Are You Doing to Improve Your Business?

Being a business owner can wear on some individuals over time. Given all the responsibilities in running a company, it can seem overwhelming. That said you want to do all you can to improve things before it becomes too late to act.

So, what are you doing to improve your business?

Finances Are Something to Focus in on

If you need to take steps to improve your footing, start by looking at how you are doing with finances. With that in mind, you might want to go online and apply here for a business line of credit.

In taking this action, you can move closer to receiving the help you need to straighten things out. Yes, some owners run into financial difficulties over time for one reason or another. That said you can’t afford to get into a funk where there is no end in sight to your financial challenges.

Even when you gain approval for a line of credit, the work does not end there.

With this being the case, also look at how you are doing when it comes to buying goods and services for your business.

Do you get the best deals possible when working with your vendors? If you rent office space, are you paying too much each month? Could you be using a better credit card to make purchases for your business? Remember, the interest fees with some cards can be quite hefty.

No matter what you do to improve your company’s financial outlook, do not wait until it is too late to take action.

Improving Your Brand’s Reach

As important as your company finances are, do not go to sleep on the importance of brand promotions.

As an example, do you promote your brand on social networking sites?

It is important to remember that social media is essentially free. As such, you do not have to spend tons of money to be relevant on social media. With some time and effort on your part, you can have an impact on social networking sites and not break the bank.

You also want to look at how your customer service efforts are being received by the public.

If your customer service is lacking, it can come back to haunt you. Remember, most of your customers have other options besides doing business with you. As a result, you could end up losing out on future business if some customers deem you did not go the extra mile for them.

Finally, you want to make sure you have productive and happy workers on your team.

Unless you have a one-person show running things, you will need the help of others. Given this fact, you want the best employees possible by your side. When you have them, you can improve your business approach.

Be sure to engage your employees and get their two cents on how you might improve your business.

Having meetings with your staff to discuss your company and how to make it even better are a good idea. You never know what someone might suggest for improvement that you did not think about.

In looking at where your small business will be soon, will you like what you see?

About the Author: Dave Thomas covers business topics on the web.

7 Growth Features You Can Use To Stand Out In Crowd

7 Tips on How to Become a Top Business Competitor

If you’re just starting, or well into the business world, you would know to start up and maintaining a business is not easy. There are plenty of obstacles you will encounter along the way that you will need to overcome. It’s all about the effort you are willing to invest in your business that is going to make it succeed. A business is like a machine you have to make sure all of the compartments are well managed and looked after, or it will slowly deteriorate.

Decide on a Niche

One of the biggest decisions you can make as a business owner is choosing your market. Establishing what and who you want to sell to can help determine the projected outcome for the first years sales. You want to make sure you can create your own path in that market, it will give you the upper hand against the competitors. For example, there is a company that provides their clients with game show buzzers and other equipment.  Employee satisfaction is always the first and foremost growth tactic, so coming up with an idea of providing them with entertainment is undoubtedly out of the mainstream. It’s always helpful to think out of the box or do some research to find out what you can do differently from the others.

Providing Top-Notch Customer Service

Consumers are attracted to a company that provides value. Quality customer service goes a long way. Not all companies hold their employees to the same standard, and that is why it is key. The first representative your consumer speaks with sets the tone and establishes the impression of the company at that moment. You want to make sure that the consumer is treated like a valued friend or family member. That is why it is important to show your employee appreciation and acknowledge their hard work. The more you invest in the culture of the company, the better the morale and service of the employees will be.

Developing Your Company Brand

You want to make sure that your brand reflects your values. Transparency is important in a company, it allows the consumer to feel confident, also adds an element of trust. The only way to gain credibility is by keeping up the high standard of quality you have provided from the beginning. When the majority of competitors start to slack on their performance is when the business suffers the most.

Become Solution Oriented

You want to develop a loyal customer base. The consumer wants will feel secure in knowing that there are multiple methods of contact in case there are any problems. It is always a good idea to plan out the possible problems that may occur in advanced so that you have a solution ready. The more efficient the resolution, the higher the probability of the consumer’s returns.

Use Upselling to Your Advantage

Upselling is a technique that is used in a variety of different brands. It makes the sale more appealing to the buyer. Promotions are used to boost sales, they also help with the retention of consumers. About 34% of in-store consumers prefer and use the promotions they are sent from companies they have previously bought from. Everyone likes to save a dollar or two when it’s possible. You can also consider creating package deals, or periodic sales if your market allows.

Create a Footprint Online

E-commerce has taken the free enterprise market to a new plateau. You can now expand your brand from national to international quickly and from the comforts of your home. It also creates a convenience for those individuals that don’t have the opportunity to physically go into the store. The goal is to always make any exchange between the company and the consumer as smooth and simple as possible. The internet provides you with so many different methods of advertisement. The website also gives you the opportunity to personally and create an engaging environment for the consumers.

It is always a good idea to make the website user-friendly, for individuals that are not as technically savvy as others. Also, another element a lot of consumers like is when they have the ability to give feedback. Good reviews bring in more customers. Allowing them to express themselves also makes them feel as if their opinions matter to the company.

Find Ways to Reinvent the Company

Every so often you have to update and readjust to the standards of current society. Every company goes through a facelift, where they change or almost reinvent themselves. It’s usually a positive change and a sign that they are trying to keep up with the times. Innovation is another key component to keeping your brand relevant. Never stop doing your research on methods to grow or expand your business and products.

As an entrepreneur, you want to keep in mind the brand you create is a reflection of you. It doesn’t take money to create your own individuality within your market. You just need to instil your values and effort into your brand, and your company will exude originality.

How to Increase Exposure of Your B2B Content

Content is considered king in the marketing world for both B2C and B2B sectors. Many companies that provide special products or services to suit their clients’ needs, seek to help their audience better understand their offers. This is especially true if your company offers a wide variety of various services. The market is especially crowded and competitive, which makes it difficult for clients to choose which company’s services to opt for. That’s why  the goal of every company is to help their clients make that decision easier.

There’s no better way to achieve this than through content marketing. However, when developing content for your B2B marketing you must focus on making it highly relevant for your audience and ensure that it’s top quality as well. That way, you can ensure your content gets the required exposure and that your clients can easily familiarize themselves with your company through your well-placed content. Therefore, here are a few ways to increase the exposure of your B2B content.

Optimize content for SEO

Search engine optimization (SEO) has become an integral part of every company’s content marketing. The main reason is that SEO helps you build more visibility, awareness and credibility for both your content and your company. It’s important to understand that B2B audiences differ from B2C ones.

That means that your clients are more likely to do some extensive research after reading your content and before they decide to contact you for business. That’s why it’s important to properly optimize your content, so that your audience can easily find and access it. Make sure you choose the right keywords to rank for and build your content around those keywords for more exposure. The better and more relevant your content is, the better your rankings will be.

Ensure brand consistency in your content

Branding helps companies elevate themselves on the market and differentiate themselves from other companies. Having  a strong brand image and consistent tone of voice online helps establish a more personal and long-lasting relationship with your audience.

However, maintaining a consistent brand image across channels, assets and markets is not an easy task. If you have difficulties in managing your content distribution and creation, you can always opt for content creation services which will not only help ensure brand consistency in your content but also yield the best results in terms of exposure.

Share content on social media

Social media platforms have become quite business friendly as of late. Having a good social media strategy will not only increase the exposure of your B2B content, but also help you build your online presence and reputation. What’s more, it helps you actively engage with your clients, in order to establish more relevant relations with them. However, not every social media network is best suited for B2B content distribution.

If you try to build a presence on every social network, you’ll only end up wasting both time and resources. Instead, focus on social media channels that your clients are present on. For instance, LinkedIn as a social network, is more suited for companies and business of every size. Their business-friendly environment will help you publish relevant content to your clients and ensure you favor good exposure.

Educate your clients

As mentioned before, helping your clients familiarize themselves with your services and your company in general is essential. Content can help you do that, but only if you focus on educating your clients in an interesting and relevant way. You can publish how-to guides and descriptions to help your clients understand your services or products. Including visuals is also a good way to ensure engagement and interest. For example, you can share product videos or demo guides for your audience to watch.

However, you don’t have to solely focus on explaining your products or services. Consequently, you can also provide educational content on important topics, problems or other industry-relevant information and news. That way, you’re not only helping clients understand your company better, but also helping them keep updated with the current industry trends. This type of content will help you position yourself as an industry expert, who provides useful and relevant information to their clients.

Share content through other media channels

Social media isn’t the only way to boost exposure for your content. Other media channels also present a good opportunity for your content to get the required recognition. For example, you can share content on your own blog and website. Moreover, you can engage in guest posting on other reputable sources. That way, you’ll gain more exposure and more credibility.

In addition, nurture leads from your email list of subscribers with content. Sharing content via email is a good way to send out personalized messages that will encourage your leads to consider doing business with you. Whichever method you choose, you have to make sure you have the right strategy in place. Building exposure isn’t easy, especially the kind of exposure your business needs, in order to grow and develop further.

When creating content for your B2B marketing, you have to focus on your clients and their expectations. The purpose of content marketing isn’t just promoting your company to clients, but also educating them and convincing them that your services are the right solution for their company. The more relevance and quality your content possesses the more efficient it will be in driving your business goals.

Guest author, Raul Harman, is a B.Sc. in Innovative entrepreneurship and has a lot to say about innovations in all aspects of digital technology and online marketing. While he’s not enjoying football and great food, you can find him on Technivorz.com

 

 

3 Reasons Guest Posting Can Be Good for Your Business

Has guest posting been part of your brand promotion over the years? Having the right people guest post on your website can be of benefit to you for different reasons.

From relevant links in your blog posts to more site exposure, think about guest posting. With that in mind, is it time guest posting became part of your business routine?

Giving Your Brand More Exposure

In determining if guest posting is right for your brand, keep these items in mind:

  1. Better rank – When one writes a blog post for your site, it should include relevant links to your business. With such links, you can improve your site performance on search engines like Google. The higher ranked, the better the chances consumers will find you. This is when searching for products or services tied to your industry. If you show up on page one of a Google search, chances are a fair number of consumers will click on your site to learn more. Meantime, being on page five or six of such a listing is almost a kiss of death in terms of getting traffic coming your way.
  2. Socialize more brand exposure – Another reason for guest posting is brand exposure. Make it so that anyone guest posting for you will help promote your site. In allowing them to write a relevant post to your blog, in return they will promote it on social media. Such social channels can include Facebook, Twitter, LinkedIn and more. As the posts get shared among consumers and even businesses, it should lead to more interest in your site. Even if a consumer comes to your site and chooses not to do business, they may know others interested in your brand. As such, word is spreading and you may end up with new customers. Also ask the guest poster to respond to any comments about the individual post. In doing this, it starts and can continue a discussion with consumers for some time to come. The longer people are talking about your products or services in a good manner, the better it is for you.
  3. Expert in your industry – Last, quality guest blogging on your site can leave you seen as an expert in your field. By being an authority, you tend to get more credibility from consumers and businesses. This can open the door on two fronts. One, you can increase your B2C sales. If you sell to other businesses, being authoritative in your field can lead to more sales. The more your guest posters are viewed as relevant, the better chances you have of more traffic coming to your site. That also can mean your sales numbers.

If you and guest posting have not been partners up to now, don’t you think it is time to change this today?

About the Author: Dave Thomas covers business topics on the web.

 

5 Brand Strategies to Better Position Your eCommerce Business

When it comes to retail, a lot of people tend to discuss which feature or factor affects one’s experience the most. According to some, it’s the price, while others claim it’s the convenience. The reason why e-commerce is on such a steep rise is due to the fact that it is the embodiment of both of these two traits. If that is so, then there’s much money to be made in the world of e-commerce. Still, the fact that your brand is separated physically from the audience doesn’t mean that they’ll take a rational approach to evaluate your offer.

Think about it, if this were the case, then every single person online would buy from the same e-commerce site – the one that offers the lowest price. Moreover, no one would ever bother with those online retailers that don’t offer same- or next-day delivery. When you put all of these features on paper, it’s fairly easy to tell which offer is superior. So, what’s the reason for this diversity in the business world? The answer is – brand and the relationship that your audience has towards it. Here are a few tips that will help you build a successful e-commerce brand.

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Start with images and features

When people enter the store, the first thing they want to do is see the product that they’re about to buy. Think about a person purchasing the desktop computer. When they are presented with the casing, they can’t really tell if the RAM memory is 4, 8 or 16 GB. They can’t tell if there’s an SSD or an HDD inside, nor what kind of CPU or GPU is in there. However, try to sell them a machine without actually showing them the item and see where it leads you. Needless to say, this would only work with the most tech-savvy of buyers, which aren’t the bulk of your target audience.

As you can see, this brings us to the first major shortcoming of the e-commerce – the inability of the customer to see the product in person. Nonetheless, you can do the next best thing and show them a page on your e-store, portraying the item from different angles, accompanied with a short description (up to 100 words) and a list of features. All of this contributes to your ability to build trust with your clients, which is pivotal for your branding efforts. As of late, even some retail places resort to this technique. Namely, most of these places have an e-store as well as an actual store, so, if a customer comes asking for an item that’s not in inventory, they show them the product page and ask them to make an order.

Invest in responsiveness

Another thing you need to understand is that, although people online have a low tolerance for long loading time, this is even more extreme when it comes to e-commerce. The last thing you want is for the browser to freeze during the check-out stage, forcing your clients to repeat the same purchase twice or wonder in fear whether their order went through at all. At the same time, you need to make your website interactive, intuitive and visually appealing.

This is why you need to abandon the idea of making your own e-commerce website and invest in professional web development. Even in the digital world, it’s better to collaborate with local talent, which is why NSW-based e-commerce entrepreneurs need to look into web design Sydney options they have available.

Expand your mailing list

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The next thing you need to understand is the fact that email marketing isn’t going anywhere, seeing as how it’s still one of the techniques that yield the best ROI out there. According to numerous surveys, every single dollar invested in email marketing returns $44.00 of profit, which makes the ROI of 4400 percent. Keep in mind, however, that in order for these numbers to hold true, you need to make your own email list and gradually grow it. It’s important that we stress this out because there are some businesses out there that purchase email lists and then wonder why the impact of their targeting strategy is nowhere the same.

Developing a personal brand

As a small business, you won’t have much of a remaputation for people to base their opinion on. As an individual, however, you’ll already have an online presence, which might come in quite handy. Working on your personal brand may increase customer loyalty, seeing as how you’ll inspire people as well as appear relatable, at the same time. Next, it will create an aura of trust seeing as how you aren’t afraid to use your own persona and stand behind this new brand. When it comes to your business, you can always re-brand or pivot, however, it’s not that easy to erase your online footprint.

Conclusion

At the end of the day, the brand of your e-commerce business can’t be built overnight, which is a bit problematic due to the fact that you need some immediate results. Nevertheless, unless you’re specializing in the retail of one-time-purchase items, you need to keep an eye on your primary objective – generation of return customers. With this in mind, it’s never wise to compromise your long-term standing for some temporary gains.

Guest author, David Webb, is a Sydney-based business consultant,online marketing analyst and a writer. With six years of experience and a degree in business management, he continuously informs the public about the latest trends in the industry. He is a regular author at BizzmarkBlog. You can reach him on Twitter or Facebook.

Online Branding Is Critical for The Success Of Every Business

The Importance of Branding

You may already realize online branding is one of the most critical aspects for your business. It makes no difference if your business is B2B, retail, big or small. When you use an effective branding strategy, you achieve a significant edge in a highly competitive market. The best way to define the term branding is as the promise you have made to your customers. Online branding informs your customers as to what they will receive from your services and products while differentiating you from your competitors. Your brand is a reflection of who you are, who you want to be and the perceptions of your target audience.

The Innovation of Branding

The innovation of your brand is the defining factor in how you are perceived online. This can be as reliable, experienced, knowledgeable, etc. Your product perception will be low or high cost, low or high quality and low or high value. It is impossible to be everything for everyone. Your brand must reflect the desires of your target customers and your perceptions of what your brand represents. It is critical to understand your brand is responsible for the success and growth of your company regardless of what you are selling. Your customers need to understand your brand and your mission. This is a lot more than simply the colors you have chosen for your brand. The process of brand development begins with conducting research. Your brand values must be strategically developed and communicated to your target audience to be effective. A brand can be associated with the latest fashions or how to reduce car insurance. There are four critical components to effective branding.

The Competitive Advantage of the Brand

You will be competing for your resources, the attention of your audience, talent and funding whether you are for or non-profit. To be successful in your category you have to have a good strategy to implement and an organizational plan. Your goals require a detailed plan for outlining specific measures and actions. You can outmaneuver your competition by reaching these goals. When this is accomplished correctly, your brand will properly represent your company. This will promote initiatives and strategic areas to improve your company, aid in growth and set you on a path for the future.

Brands are a Stable Asset

Companies will always succeed and fail; some products will not achieve success and every day technology changes. Despite this, a strong brand has the ability to continue moving forward through all the inevitable changes. Your brand should be the most sustainable asset of your company. When your brand is combined with your overall strategy, it becomes the principle for decision making and organization. There are numerous brands that have been in existence for more than 100 years, are immediately recognized by consumers and have an astronomically high value. These facts become even more impressive when you consider the life of the typical corporation is only 25 years. Your brand is your company’s most stable asset.

The Economic Value of the Brand

Every business is segregated into tangible and intangible assets. Your brand is an intangible asset. A study revealed the brand of the company is responsible for over a third of the shareholder value. The greatest values of most companies are intangible. The most prominent asset is the brand. The brand for Coca-Cola is responsible for in excess of 54 percent of the stock market value for the company. Just the brand name is valued at $67 million. The value of a brand is a critical asset. The brand of the Red Cross enables the organization to attract both volunteers and donations. Your brand is exceptionally important for your company because of the unique impact on the consumers. Your online brand is the key to your business because it attracts and influences partners, employees and your target audience. Your brand can create awareness for organizations and consumers, cut through the clutter of the marketplace, attract and develop relationships mutually beneficial for the public, suppliers and customers to help everyone reach their individual goals.

The Expectations of the Brand

The basis for the world you live in is promises. The promise of the airline mechanic is to be thorough, check the aircraft numerous times and ensure the safety of the passengers. Restaurants promise to provide a clean environment and prepare fresh food. The consumer believes their children will be protected and educated during the course of the school day. These promises are not usually bound by legal repercussions. They are a vow based on the ethical and moral code of the business owner. When you opened your business, you assured your customers you would do exactly what you promised. This is an agreement encompassing your services, products and company. Your branding is based on any promises you made to your target audience. The promise of your brand tells your audience what you believe in, who you are and why your product is valuable and unique. When you make the effort to fulfill your promises throughout the relationship, you are helping your business grow and succeed. When these promises are not kept, the reputation of you company is in jeopardy. This often results in failure because your brand has suffered. Keeping the promise of your brand results in the affection and loyalty of your customers

The Bottom Line

People see the promises made by brands every day. Even purchasing a soda from a vending machine engages the promise of the brand. Despite the numerous options available, the consumer will choose their drink based on their past experiences with the brand. The selection has the expectation of receiving exactly what the consumer was prepared to receive. This involves the process of awareness, desire, interest and satisfaction. Many of the greatest influencers are not directly related to the service or product. The influencers are the association the person has with the specific brand. This makes your online brand identity, promises and advertising crucial for the success of your business.