4 Management Techniques for Resolving Workplace Conflicts
Whether you’re the coach of a team or the manager in an office, conflict management is a major part of any leadership position. Any time a number of people are...
Tech Is Taking Over Customer Care
In the past, your employees were your most important tool or resource for dealing with customer issues and making sure that they were completely satisfied. Today? It all comes down...
Piazza: Social Question and Answer Tool
Do you teach online? Do you hate the native discussion tools in your LMS? There are some interesting options emerging that could replace (or add another dimension) to online discussions....
Characteristics of Quality Discussion Board Posts
Discussion Boards are often one of the activities online learners engage in for their weekly assignments. As the instructor, it helps if you give your students clear guidelines as to...
Karma Points for Student Engagement
Karma points are used by various online communities to encourage engagement and increase participation. Karma points reflect contributions to the community. In the online classroom, Karma points can be used...
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