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Starting a Small Business? How to Provide a Great Customer Experience
Customer Engagement customer service small business

Starting a Small Business? How to Provide a Great Customer Experience

nancyrubinSeptember 19, 2022September 19, 2022
You have an endless list of tasks and duties as a small business owner. In addition to running your small business's day-to-day operations, you must find ways to keep your...
A Guide to Enhancing Your Customer Experience This Year
Artificial Intelligence Customer Engagement customer service Customer-Centered

A Guide to Enhancing Your Customer Experience This Year

nancyrubinJune 29, 2022June 29, 2022
If you're like most business owners, you're always looking for ways to improve your customer experience. After all, happy customers are more likely to return and refer others, which can...
9 Public Speaking Topics to Host At Your Business
Customer Engagement Cybersecurity Innovation

9 Public Speaking Topics to Host At Your Business

nancyrubinMarch 29, 2022March 29, 2022
Choosing topics for your upcoming business event can be a daunting task. The last thing you want to do is pick a topic that will not resonate with your audience....
6 Examples of Customer Journey Touchpoints You Can Use
Customer Engagement User Experience

6 Examples of Customer Journey Touchpoints You Can Use

nancyrubinMarch 4, 2022March 4, 2022
The most successful businesses across the globe recognize the importance of customer experience to their sales and brand image. Many customers may be able to admit that customer experience is...
How Smartphones Have Improved Customer Loyalty
Customer Engagement customer service loyalty Mobile SMS

How Smartphones Have Improved Customer Loyalty

nancyrubinJanuary 28, 2022January 28, 2022
Mobile phones have become an integral part of our lives. Businesses are taking advantage of the benefits of the increased use of these smartphones. Here are ways through which smartphones...
Different Ways to Gain and Retain Customers
Customer Engagement customer service Customer-Centered

Different Ways to Gain and Retain Customers

nancyrubinJanuary 13, 2022January 13, 2022
Which should you spend most of your time on: gaining or retaining customers? The most appropriate answer is: “it depends.” Your decision to focus on gaining or retaining customers will...
4 Effective Ways to Streamline the Customer Experience
Customer Engagement customer service Customer-Centered

4 Effective Ways to Streamline the Customer Experience

nancyrubinDecember 12, 2021December 12, 2021
If you’re looking for ways to boost your business and increase profits, the customer experience is a pool that you should seriously consider drawing from. Brands that provide a high-quality...
How to Take Advantage of New Global eCommerce
Customer-Centered eCommerce logistics

How to Take Advantage of New Global eCommerce

nancyrubinSeptember 16, 2021October 13, 2021
COVID-19 has resulted in consumers taking the eCommerce industry by storm. As lockdown and social distancing measures were erected, many consumers found themselves unable to pop down to the store...
Use These 7 Tips to Increase Your Customer Lifetime Value
Customer Engagement customer service Customer-Centered

Use These 7 Tips to Increase Your Customer Lifetime Value

nancyrubinAugust 27, 2021August 27, 2021
Over their lifetime, customers will spend a certain amount of money on a company’s goods or services, this is what we call their customer lifetime value (CLV).  Increasing their value,...
The Importance of Technology Maintenance
data Networks security Technology

The Importance of Technology Maintenance

nancyrubinJuly 17, 2021July 27, 2021
Introduction: Why keeping up with technology is important It's imperative to keep up with your technology when running a business and in general because so much important data is stored...

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