Customer Service: 7 Tips for Making Every Call Productive
When it comes to customer service, the goal is always to be productive and helpful. However, that can be easier said than done. With so many things going on at...
Hello from the Business-side: The do’s and don’ts of Business Phone Etiquette
The modern era is dominated by instant messaging, social media, and text messaging, making good phone etiquette as standard a thing of the past. So, when you pick up the...
Reasons Not to Use Your Personal Phone Number for Business
It seems that everyone wants our personal phone number. It is used to create a new account, rewards programs, reservations, account verification, 2-factor authorization, and, recently, contact tracing. When starting...
How Phone Systems Can Help Your Business Thrive
What is the secret to being a successful business owner? The answer is communication. You have to be able to take your thoughts and communicate them so that it resonates...
Endpoint Security: Why it Matters for Your Business
Digital transition and technology advancements have made it pretty easy for many individuals to work remotely. Having some people work remotely can be an excellent option to help employees with...
How to Lessen Distractions in Your Work Space
Distractions on the job can limit your productivity and hamper your overall job performance. Even though eliminating all distractions can be difficult depending on your work environment, you’ll still want...
How to Maintain High-Quality Customer Service When Your Employees Work from Home
The COVID-19 pandemic has led organizations worldwide to roll out new business strategies for a seamless workflow. When other organizations are hurting and closing down, some businesses have successively managed...
How to Help Your Customers Get the Information They Need as Quickly as Possible
It’s tough to be a business owner in today’s fast-paced marketplace. If you make a serious mistake, that mistake could be broadcasted all over the internet. Bad reviews and bad...
The Do’s and Don’ts Of Working With Remote Employees
More and more businesses are adopting remote working practices; a decision that tends to work well for everyone involved. With that said, working with remote employees is very different to...
5 Advantages of Offering Phone Support to Your Clients
The role of customer service has never been as important to any size of business as it is in the 21st-century when we are all too aware of the issue...
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