These days, your online reputation is of paramount importance. When potential customers want to find out about your franchise, they’ll turn to the online community.
Make Your Clients Lifetime Customers
Did you know that it takes up to six times more to acquire a new customer than to keep an existing one? Study after study upholds this statistic. Keeping your...
Make Money and Yet Keep Customers Happy
One of the biggest challenges of owning a business is offering your customers affordable pricing while also turning a profit. Whether you’re in the retail industry, medical field, or anywhere in between, happy customers and increased profits are the key to business success.
Always Put Your Customers First
They say the customer is always right, and when it comes to your business, putting your customers first is certainly a must. After all, satisfied customers will spread the word, speak positively of you and come back to do business with you again.
The Darker Side of Online Reviews
What should you do if your company gets a complaint or complaints on social media? Many companies have had to deal with this issue over time. While many have handled...
Are You Dialed-in to Better Customer Service?
The success of your call center is a vital component of the success of your business. A successful call center certainly contributes to customer satisfaction, and can also be a...
4 Tenets for Outstanding Customer Service
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Is Your Customer Service Letting You Down?
How up to date are your company's customer service skills? Customer service is one of the main building blocks of your business, and the importance of customer service can't be...
Customer Service Is an Integral Part of the Sales Team
Most business owners divide their sales cycle into two parts – pre-sale and post-sale. Pre-sale activities are typically owned by the salesperson and the marketing department while the post-sale cycle...
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