Social Skills Necessary Today in Customer Service
Providing good customer service is the key to keeping your existing customers happy and gaining new ones. In recent years, an increasing number of businesses are using social media to...
Do Interns Play A Major Role in Your Brand Promotions?
An important facet of any business these days is social media. Without a social media face, businesses are missing out. Social media is critical in gathering new business, keeping customers...
The New Era of the Connected Employee
This animated educational video moderated by Susan Emerick, Manager of Digital Strategy & Development at IBM, shares insight into what it takes to be a social business. [youtube http://www.youtube.com/watch?v=QxHzVC4sfpo]
Content Curation in 5 Easy Steps
Here are 5 tips to making sure you are curating content thoughtfully and to ensure that you get the most benefit from sharing. Find a topic that interests you. If...
5 Steps to Writing an Effective Blog Post
You want to start a blog? Getting started is easier than you think. Here are 5 easy steps to follow to write a blog post that other people will want...
How Can We Use Big Data?
If you haven't already read, "Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification," you should! Cluster Analysis – a classification technique that partitions a...
Video: Henry Jenkins – Travels in Transmedia
http://youtu.be/WRF-OWGINo0
Video: The Social Media Revolution 2012-13
https://www.youtube.com/watch?v=0eUeL3n7fDs
Video: The Social Revolution – Remember Me
[youtube http://www.youtube.com/watch?v=LczkikAgAVE?rel=0]
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