4 Genuine Examples of Good Customer Service

Selling is one thing: You can probably convince nearly anyone that they have a need or a want that’s related to your product or service. That’s what makes you good at your job in either sales or marketing. But it’s often what comes after the sale—when things go sideways or when your customer or your company trips up a bit—that determines how well your company does going forward, how many new customers it gains, and how many customers come back for a second, third, fourth, or more time. That’s what’s called customer service, and that’s what many companies don’t do very well.

 They might not do it well because they haven’t thought about it enough. They don’t have a culture that’s dedicated to getting it right, every time, for the customer. So what do companies that do have a culture of excellent customer service look like, and how do they get it right every time? This graphic offers some worthwhile examples.

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4 Genuine Examples of Good Customer Service

Via Salesforce

 

The Art Of Selling Your Business

There is only one thing as satisfying and complicated as starting your very own business and that is selling your very own business and that’s because more to it than just dotting I’s and crossing T’s. Girl, we’re talking about the financial and emotional considerations that crop up during a sale.

The reason for this is simple: no one starts a company with the intention of selling it. You start a company to solve a problem you came across, to make a difference, improve your lot and do something cool. The idea to sell is one that comes out of nowhere, possibly because the market makes for that environment or because an outside offer landed on your door.

Whatever it is, though, there is a lot of planning that needs to take place, and that’s what we’re here to help with.

  1. Patience Is Key During A Sale

While most companies are sold to key employees because these people a) have a passion for the industry and b) know exactly how the business works, there is still a need for patience on your part. The reason we say this is because the length of time a sale takes hinges on who the buyer is. That said, whether it’s an internal buyer, a competitor in your area of a massive corporation wanting to take you on, the process always takes longer than people expect.

  1. Preparation Is The Secret Of Perfection

If you want to get the perfect deal, you need to be prepared and that means knowing the real value of your business. The best way to do this is to arm yourself with a legal expert, someone like Dickson Frohlich Law Firm, and multiple valuations depending on who the buyer is, the nature of the business, and the deal being proposed. The other thing that you will want to do os have all your financials at the ready, dating as far back as four years if needs be.

  1. Haggle With Your Responsibilities

One of the things the new owners will ask for is you be there to help shepherd your old employees into the new system. This is not uncommon, but it is worth negotiating what this request entails. That means the length of the commitment, what expectations they have for you and how this might affect your future plans. It’s also worth knowing what the ramifications of any refusal to do so are, of which the big hit will be the money offered as part of the deal.

  1. Know What Happens Next

Life after you sell is another huge area you need to look at. You will want to have some idea of what you do with your time, how you will spend your money and how you want your life to look. The reason for this is as much for your own sanity, as well as understanding whether a non-compete clause is something you are happy to sign. After all, this is a change of careers in a way.. The point is: do some analysis into life after the sale. It will help you out both personally and professionally.

10 Non-Verbal Gestures and Movements That Can Make or Break a Sale

There’s the old saying that first impressions are everything. But have you ever thought that what you don’t say to people is as important as what you do say? Verbal gestures can convey a number of different things—some good, some bad—that become important to relationships with new or returning clients.

The handshake, of course, is something that might come to mind for many people. Firm, but not too firm, direct, and with an eye gaze—all help to convey confidence and positivity. In fact, most of the little gestures that matter are so small that they become a problem when they’re missing: When they’re performed as we expect, we don’t even notice they’re there. That includes slouching or even directing your gaze away from the person that’s talking or that’s your prospect. All convey disinterest and lack of respect.

Need a refresher course on non-verbals? Use this graphic.

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10 Non-Verbal Gestures and Movements That Can Make or Break a Sale Header

5 Low-Pressure Strategies to Sell Smarter

Many customers are turned off by bold, high-pressure sales tactics. It’s something they don’t often trust or a process that makes them feel rushed instead of understood. If you’ve decided that low-pressure sales techniques are the way to go, what can you do to still generate enthusiasm and close the deal?
 
For starters, you can use email in what’s called a drip campaign. It’s structured around providing information, solutions, and promotions without pressure, all while conveying the value that you can provide. You can also rely on an old-school method of low-pressure sales: a free trial. It helps to mitigate skepticism, but can drag out a sales cycle.
 
Even without a hard sell, though, you must keep your company top of mind with strategies that resemble the parts of a funnel. Use this graphic to work through your low-key but effective sales strategies.

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5 Low-Pressure Strategies To Sell Smarter

Via Salesforce

Salesforce Automation Improves Workflow

workflowAutomation helps business owners succeed in so many ways, so why aren’t you automating your Salesforce operations?

The sales process is complicated and currently takes a lot of time using traditional methods, and even then, you aren’t guaranteed results. All the while, other staff ends up having to take on tasks, such as data entry, in order to support your sales staff. In the end, this can lead to many hours of wasted productivity each day.

Multiply this by an entire year’s worth of work and you’ll quickly see how automating proves the better choice.

Smart Automation is Becoming a Reality

Now, even if you were to automate certain pieces of your sales puzzle, you may still face challenges.

One of the biggest issues in software automation is logic.

For example, if you were to automate your CRM system so that lead data was automatically populated from inbound lead data input, you still wouldn’t be able to automate the process of deciding which sales professional was going to be assigned to which lead and when.

In fact, in the article, “How to Automate Your Salesforce with Workflows,” the author discusses this very issue.

New technology allows for you to create rules and actions to logically determine where leads are prioritized, when they are prioritized, and how they are prioritized. This is something that previous automation technology was unable to do.

 

Workflows for Salesforce Also Provides Evaluation Options

When using the abovementioned Workflows for Salesforce, you have the ability to determine the evaluation options for criteria to take action.

Essentially, you are able to set rules that tell Workflows how often it should evaluate leads, thus providing your automated services with the ability to work within your specific business’ parameters.

This means that Workflows is not a one-size-fits-all solution, but instead, it can be tailored to your unique business needs.

Automate Actions Using Workflows to Reach the Right Professionals

Another benefit to using Workflows is that the actions it takes are based on your input.

You can use Workflows to reach out to leads on a specific basis, and because different leads require different levels of nurturing within the funnel, you no longer have to sort through leads in order to manually separate them.

The software logically does the work, allowing you to reach out in different ways on different levels to different leads at different times.

About the Author: Andrew Rusnak is an author who writes on topics that include Salesforce automation and digital marketing.